Penn National Gaming SUPERVISOR SECURITY in Dayton, Ohio
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and co-workers
Responsible for promoting a positive influence in the community and participating in company-sponsored events
Oversee all security operations. Includes security on the gaming, racing, landing areas, and in parking lots as well as off site facilities.
Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.
Provide work direction for security officers.
Fills out daily work rosters and assign job areas for parking, landing, and gaming personnel.
Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.
Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons.
Assist gaming management in case of trouble at gaming tables.
Conduct required safety and emergency equipment checks and safety drills.
Review security reports.
Forwards reports to appropriate location.
Investigates violations of company policies and procedures and gaming laws and writes detailed reports.
Testifies in court on behalf of Hollywood Dayton and state gaming boards.
Acts as interdepartmental liaison during his/her shift.
Excludes patrons from state gaming board property when appropriate.
Interview, select and train new team members.
Review, adjust and administer working schedules of team members.
Assign and apportion work to be done among team members.
Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
Supervise and manage the work processes or procedures of team members.
Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
Address and manage complaints, grievances or concerns from team members.
Effectively use, administer and manage rewards and recognition for front line team members.
Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
Develop, maintain and manage training programs.
Handle customer complaints and support all customer service programs.
Understand and adhere to regulatory, department and company policies and procedures.
Make determinations regarding types of materials, supplies, or tools to be used.
Supervise and manage attendance and time records of team members.
Effectively manage departmental expenses.
Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
Protect and preserve assets of the company.
Understand and adhere to all bargaining unit agreements.
Meet grooming and appearance requirements.
Meet attendance guidelines.
Comply with all reasonable requests made by management.
To be successful in this position it will require the following skill set
Must have an outgoing, energetic and enthusiastic attitude
Must enjoy hosting others
Must be comfortable initiating conversations and creating a fun environment with our guests
Must be a minimum of 21 years of age
Associate's degree from two-year college or university; or two years related experience and/or training.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces
Something to leave you with
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"
Job ID 2018-47659
Casino Property Hollywood Gaming at Dayton Raceway
Position Type Regular Full-Time