Comcast Project Coordinator 2 in Hamilton, Ohio

Comcast Technology Solutions' purpose is to be the most valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivaled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at Comcast Technology Solutions.

Job Summary:

Responsible for preparing, scheduling, instructing and coordinating the

necessary internal and external resources to fulfill customer orders

from order submission through implementation within the prescribed time

frames and budget parameters. Ensures implementation objectives and

client expectations are met. Works with moderate supervision/guidance

and is accountable for individual results and impact on the team.

Core Responsibilities:

- Identifies and schedules implementation deliverables, milestones and

required tasks including ensuring deliverables are approved and uploaded

to the portal within 24 hours.

- Manages incoming client requests within the thirty minute response

time requirement, provides ongoing site updates hourly and adhere to all

client established deadlines for scheduling.

- Ensures correct technician resources are assigned to the

implementation tasks by vetting the technician skill set and budget

requirements to complete the work on time and under budget.

- Records all agreed upon rates within the purchase order as a legally

binding contract.

- Ensures field resources are on time and prepared by completing the

confirmation/preparation phone calls to technicians. Schedules

alternative resources immediately in the event of any issues.

- Prepares status reports and keeps management, clients and others

informed of status and related issues including requests for changes

from original specifications following the change order approval


- Maintains a level of communication quality that exceeds department

communication standards and policies.

- Assists with managing and or mitigating escalations through proper

monitoring of field technicians. Brings escalations to the attention of

a team lead or manager.

- Maintains levels of productivity, as outlined by management by meeting

KPI (Key Performance Indicators) goals and completing tasks, including

but not limited to job status reports, technical documentation and

closing all work orders/within 24 hours of job completion. Accurately

bills the customer and turns around approved invoices within 48 hours

after creation of invoice.

- Develops relationships with the independently contracted technicians

and answer their questions regarding company policy.

- Coordinates the purchase and delivery of the necessary materials

needed to complete work at each location, including creating accurate

purchase orders and following all required purchasing policies.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent

- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer