PSA Airlines Travel Coordinator in Vandalia, Ohio

Travel Coordinator

Req #: 2046


Vandalia, OH

Facility: Vandalia (Dayton International Airport)

Job Family: Human Resources

Travel Coordinator

Location: Vandalia, OH (Corporate HQ)

Department: Human Resources

Reports To: Director of HR

Status: Full-time

Let your career take off with PSA Airlines

Now is an exciting time to join PSA! Our operations strive to meet the expectations of our parent company, American Airlines, and you could be a part of ensuring that PSA Airlines remains known in the industry for its outstanding safety, performance, and training culture. Since 2014, PSA has more than doubled in size and will continue to expand to support 150 Bombardier CRJ aircraft. Help us hire the best of the best to meet these growth plans.

Culture: At PSA, we are a close-knit, passionate team that values each other’s opinions, and we hold ourselves and others accountable to be our absolute best. We strive to live the PSA Way – exemplifying Passion, Professional Excellence, Safety, Respect, and being Prepared in everything we do. Engaging our employees is extremely important to us, and we seek to hire a Recruiter that can source and evaluate candidates using the PSA Way as their model.

Summary/Objective: The Travel Coordinator is responsible for assisting the Employee Travel Team with the coordination and execution of flight travel arrangements for applicants and employees.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Create employee travel profiles

  • Assist the Travel Coordinator in Rollout of New AA Travel features

  • Process all inbound documents received for employees adding eligible dependents to their travel profile

  • Serve as a liaison with employees, retirees, and act as a point of contact for employees with questions or concerns regarding travel benefits. Respond and resolve employee inquiries in a timely manner.

  • Coordinate airline travel reservations for applicants with the recruiting staff.

  • Create and update itineraries for those traveling.

  • Maintains consistent availability to assist applicants, employees and retirees with complex airline travel arrangements.

  • Actively assist employees through the process of transitioning to retiree benefits.

  • Research and provide solutions to travel-related issues and/or disruptions.

  • Develop and sustain effective working relationships with all employees.

  • Performs other duties as assigned to support the efficient operation of the department and company.

Competencies and Knowledge: The successful candidate should have demonstrated skills in the following: approachability, strong customer focus, attention to detail, time and performance management, strong organizational skills, proactive and collaborative approach to problem-solving, positive communication skills (verbal and written), ability to work with minimal supervision, ability to interact with all levels of company personnel, strong team player; professional aptitude, ability to manage multiple projects at one time with time sensitive deadlines, ability to maintain confidentiality and handle sensitive situations appropriately when performing job duties, and adaptability in an aggressive growth environment.

Supervisory Responsibility: This is not a supervisory position.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand, walk, climb up and down stairs, lift weight up to 25 lbs., use hands to finger, handle or feel, and reach with hands and arms.

Position Type/Expected Hours of Work: This is a full-time position with the potential for either working alternating Sundays or being on call alternating weekends. Typical schedule would be either Sunday through Thursday or Monday through Friday.

Travel: Little to no travel is expected for this position.

Required Education and Experience: High school diploma or equivalent. At least two (2) or more years’ previous experience coordinating airline travel in a large company or working in a travel agency preferred. Must have proficient computer skills with Sabre and or similar airline systems and Microsoft Office programs. Experience with Wings and NRTP preferred.

Additional Eligibility Qualifications: Ability to speak/read/write in English.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 and pre-employment drug screen.

AAP/EEO Statement: : PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.